Frequently Asked Questions at Potos Car Rentals

What are the requirements for me to rent a car?

Minimum rental age is 23 years on last birthday with at least two years’ experience on a full driving license. Drivers under 23 years of age may rent a car, at our discretion, for an additional daily charge of €10. The maximum rental age is 75 years. If the driver comes from a country outside the European Union, an international driving licence is required. Nationals of EU countries, (including nationals of Norway, Iceland, United Kingdom of Great Britain and Northern Ireland, Switzerland & Liechtenstein), USA, Canada, Australia do not need an international driving licence.

How do I make a reservation?

You can make a reservation by:

How can I cancel my reservation? Is there a charge?

You can cancel your booking via our website booking status or by e-mail to

For the months of July and August a deposit is required for the following categories and only for these categories: C1, E1, EV, F1, H, H1, J, L, S, S1, S2

For the above categories we offer free cancellation up to two weeks before the start of the rental period.

If the booking is made less than two weeks before the start of the rental then the deposit is non-refundable.

If you choose to cancel your booking before it is confirmed by us or if due to a failure of our own system we are unable to confirm your booking then your deposit will be refunded within 5 working days. The refund will be made exclusively to the same card that the payment was made on.

For all other vehicle categories and for bookings beyond July and August, where no deposit is required, cancellation is allowed until the start of the rental without any charge.

How do I pay?

When you pick up the vehicle you pay the total amount due by credit/debit card or cash.

For bookings made between 01.07 and 31.08 a deposit is required to confirm your booking. This deposit can be paid online on our website by credit or debit card. If you do not have a credit/debit card, please contact us to deposit the deposit in a bank or even pay in cash at one of our offices.

When do I pay?

Full payment to be made when you collect the vehicle.

Is a deposit/credit card required for the rental?

No, you do not need a credit card nor is a security deposit required. You only pay the agreed rent.

Where can I collect the car from?

At any of our offices in Thassos and at the airports of Thessaloniki and Kavala. We also offer free transfer and return of drivers from your hotel in Thassos within a radius of up to 10 km from our offices.

How do I pick up/return the car at the airport?

At Thessaloniki airport, our team will meet you at Parking 5 and from there, a van will take you to our office just 5 minutes away.

On return, you come to our office and we transfer you back to the airport free of charge and without any delay.

At Kavala airport, our team will meet you at the private parking lot of the airport, located just 50 meters from the arrivals hall. Return the car easily and quickly to the same spot on the agreed day and time.

What if my flight arrives late?

Our team will monitor your flight and wait for you to deliver the car. It is recommended that you inform us of the impending delay along with the new estimated time of arrival.

Can I travel by ferry and is the insurance valid?

You can travel by ferry exclusively on the island of Thassos at no extra charge and the insurance is normally valid. However, it is expressly forbidden to take the car to another island.

Can we have more than one named driver and is there a charge for this?

You can have a total maximum of 2 named drivers, we do not make a charge for this. Please note all drivers must sign the contract and provide a valid driver’s licence and identification.

What do I do when I am leaving from the airport?

You will be informed where you should leave the car when you start your rental. A list of contact telephone numbers is also provided should you have any difficulties.

What insurance cover do you provide? Do I need to upgrade the standard cover?

We provide only FULL COMPREHENSIVE insurance. However if you are responsible for an accident the following excess payments are applicable:

  • €500 for A1 car categories
  • €700 for B1, B2, C, C1, H, S, S1, S2, G, E1, L, H1 car categories
  • €1000 for J, F1, EV car categories

You can avoid paying this ‘excess’ by making an additional daily payment of

  • €3 for A1 car categories
  • €4 for B1, B2, C, C1 car categories
  • €5 for H, S, S1, S2, G, E1, L, EV, H1 car categories
  • €10 for J, F1 car categories

For more information click here

If I am unlucky and have an accident, or my car does not work, what happens next?

You must contact Potos Car Rentals 24 hour care line immediately. If we cannot repair the vehicle, we will supply you with a replacement vehicle.

Do your cars have 24 hour breakdown/recovery service?

We provide 24/7 telephone support and have a contract with the largest breakdown/recovery service in Greece.

What is the minimum period I can rent a car for?

Our minimum rental period is 1 day (24 hours) and multiples thereof.

Do you provide baby and childrens seats?

Yes. Baby seats are charged at €2 per day, children’s booster seats are provided free of charge. Please make sure you tell us your needs at the time of booking.

What is your fuel policy?

The car must be returned with the same level of fuel as which you took delivery. This level is marked on the contract.

What else do I need to know?

Please read our Terms and Conditions or contact us if you need more information, we will be pleased to help you.

Access all of Northern Greece

Our seven branch offices on Thassos together with Thessaloniki and Kavala Airport branches guarantees you are never far from Potos Car Rentals cars and services.